We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
See below Refund Conditions for more info.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the correct item. For the best case kindly provide us proof of issue/damage to go ahead with the exchange process.
Shipping(handling)+Convenience charges can not be refunded in the certain scenario:
a. If your order is subsequently canceled by Wonder Princess, you will receive a full refund of the amount paid.
b. If you return an order delivered to you without any specific reason, shipping charges will not be refunded.
c. If you want to return your order, but not exchange then there will be a deduction of handling charges i.e $5.99 for each dress.
d. If you cancel your order before it has been shipped, no charges will be deducted. However, if your order has been shipped, the shipping charges will not be refunded.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 72 hrs of refund initiation. Please remember it can take some time for your bank or credit card company to process and post the refund too.