Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wonderprincess.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
See below Refund Conditions for more info.
You can always contact us for any return questions at support@wonderprincess.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions
Certain types of items cannot be returned/exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Note: Unfortunately, we cannot accept returns on discount codes or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the correct item. For the best case kindly provide us proof of issue/damage to go ahead with the exchange process.
Refunds
We have handling + convenience charges that will be deducted in the certain scenario:
a. If your order is subsequently canceled by Wonder Princess, you will receive a full refund of the amount paid.
b. If you return an order delivered to you, a charge of $.5.99 will be deducted per item.
c. If you cancel your order before it has been shipped, no charges will be deducted. However, if your order has been shipped, a charge of $5.99 per item will be deducted.
NOTE: For Adult Sizes, there will be a deduction of $7.99 per item
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 72 hrs of refund initiation. Please remember it can take some time for your bank or credit card company to process and post the refund too.