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Exchange & Refunds

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wonderprincess.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

See below Refund Conditions for more info.

You can always contact us for any return questions at support@wonderprincess.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the correct item. For the best case kindly provide us proof of issue/damage to go ahead with the exchange process.

Refunds

Shipping(handling)+Convenience charges can not be refunded in the certain scenario:

a. If your order is subsequently canceled by Wonder Princess, you will receive a full refund of the amount paid.
b. If you return an order delivered to you without any specific reason, shipping charges will not be refunded.
c. If you want to return your order, but not exchange then there will be a deduction of handling charges i.e $5.99 for each dress.
d. If you cancel your order before it has been shipped, no charges will be deducted. However, if your order has been shipped, the shipping charges will not be refunded.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 72 hrs of refund initiation. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking.

In a situation where the customer has provided the wrong address while placing the order and the package couldn't be delivered, there can be the following scenarios:

a. We will assist you in finding your package. If it is at the nearest post office or somewhere at the courier service provider. The customer can collect the package if it is found.

b. If the package is returned due to the wrong address issue, then;         
-> If the customer asks for a reshipment, the shipping(handling) fees will be charged by the customer apart from the amount which the customer has already been paid.
-> If the customer asks for a refund, the shipping charges will be deducted and the rest of the amount will be refunded on the same payment mode from which the customer has made the transaction.

The User is supposed to claim for pilferage within 30 days of delivery, failing to which the claim will not be entertained. An e-mail must be sent seeking/providing the following information:

-> Short description of the case (A few questions will be asked to help us understand the scenario).
-> The snapshots of the packet and other boxes (If any)(Try to cover the sides which look tampered/damaged as per the Users).
->The refund/reshipment for orders will be done after investigation.

The User may not be liable for a refund if he/she falls in any of the scenarios stated below:
a. Users fail to provide adequate information about the case
b. Users fail to provide snapshots of the item,packet and box(if any)
c. If an opened delivery was received, pilferage claims must be made the same day
d. Users must not dispose of the packaging for 3-4 days post-delivery. We might need to pick up your packaging for investigation at our end.

For queries, contact us at support@wonderprincess.com
Olovng Networks LLC, 30 N Gould St Ste R, Sheridan, WY 82801

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